Mcglynn Information Technology Help Desk

Help Desk image

The Help Desk provides students, faculty and staff with a single point of contact for technology questions, requests and troubleshooting. All issues reported are tracked in our ticket system, and handled either by the Help Desk staff on duty or referred to a support person who has expertise in a specific area.

Call: (651) 690-6402
Always available: any time, any day.
The phone is answered after Help Desk hours by our after-hours partner, CampusEAI

Answered during Help Desk hours

TeamViewer: Remote support for Windows and Mac
*Please call the Help Desk to utilize this function
Click the icon to download.
        windows_quicksupport.png                    mac_quicksupport.png

Windows Help guide  |  Mac Help guide

Special Note about Mac Security Settings for TeamViewer


Log a ticket: Sign-in to our ticket system
Use your full St Kate e-mail address for the user name and your Kateway password when logging in.

Chat with the Help Desk: Use your Google Chat.

Walk-in Helpdesk Assistance and Laptop Help:  Located in the Coeur de Catherine building - Room 120
Any time during Help Desk hours

Contact Information

  • St. Paul Campus
    Coeur de Catherine | Room Library 120 | 2004 Randolph Avenue
    St. Paul, MN 55105
    | Mailbox# F-34